Refund policy
Return & Refund Policy
Returns or exchanges are accepted within 14 days of receiving your order.
To be eligible for a return or exchange, products must:
- Be unused and unworn.
- Be in their original condition.
- Include the original packaging, tags, and accessories where applicable.
- Not show signs of damage, washing, alteration, or use.
Non-Returnable Products
For hygiene reasons, opened or used swimwear and swimming goggles cannot be returned or exchanged, unless the product is defective.
Defective or Incorrect Products
If you receive a defective, damaged, or incorrect product, please contact us as soon as possible.
We may request photos or other information to assess the issue.
If the issue is confirmed to be caused by a product defect or an error on our part, we will arrange an appropriate replacement, exchange, or refund.
Return Shipping
For returns caused by a change of mind, incorrect size selection, or other reasons not caused by a product defect or an error on our part, return shipping costs may be the customer's responsibility.
For defective, damaged, or incorrectly supplied products, we will cover the applicable return shipping costs.
Refunds
Once a returned product has been received and inspected, we will confirm whether the refund or exchange has been approved.
Approved refunds will be processed to the original payment method within 7–14 business days after the quality inspection.
The time required for the refund to appear in your account may vary depending on your bank or payment provider.